I wanted to float this out there just to get others' thoughts....

My wife was waiting for the last 12,500 miles to get posted and Chase told her they would be there no later than Nov 9th as her 1st debit card purchase was on Sept 13th. She was looking to book an award ticket all the way up until Nov 16th at the 25,000 r/t level (SaverPass). After the 16th there was no more availability at 25K, but there was at 50K (EasyPass). Miles didn't get posted until Nov 18th. I called a rep at the Chase/Continental Debit Card line and she was adamant that all miles were posted correctly and in a timely manner and if I had a problem I needed to take it up with whomever gave me the Nov 9th date, which was a lady at the San Jose Internet Service Center.

Any point in pursuing this or is there a more direct number/person to call?
Cheers.