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Old Nov 29, 2010 | 4:49 am
  #3  
Lux
20 Years on Site
 
Join Date: Jun 2001
Location: London, UK
Posts: 1,094
It's covered in various threads, but in summary I'd say that yes, you'll see a significant increase in the quality of customer service when you have an enquiry - both with the phone being answered before it rings, and the ability to email BA directly with queries and (generally) get a very prompt response.

In my experience it makes a difference pre- and post-journey, rather than having any notable difference at the airport or in the air. (SS have said hello a couple of times, and that's it.)

I'm very happy with GGL - if you're a couple of hundred tier points off, it's worth the extra push.

Will leave you to use your own initiative to find the rest of the benefits -that's what the search function is for.
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