You would think that line TSOs (the 'bad' ones) and/or their management would realize that if they make an effort to be civil, it can be a much better experience for everyone.

It's easy to have a stalemate: pax say TSOs should ease up, they are causing the headaches, TSOs say it's all the fault of pax. But you can communicate (to some extent) with nearly all TSOs at one time - can't do that with pax.

Wish I believed it was going to last...