Originally Posted by ldsant

travelkid - I think there were other posts/threads recently that discussed the whole wrong billing/credit card issues. I wouldn't ask for points for something like this because mistakes get made. You don't mention if you are a Diamond or not but as others have mentioned, Hyatt tends to look at that. I think for a minor inconvenience like the credit card you might ask for 1 - 2K points. I would write into the GP email and explain what happened and why this caused you an inconvenience, what they could have done better and then ask for the points in this range. Do post back and let us know what Hyatt decided. Personally, without further information, this does seem to be a mistake and mistakes are made.