Originally Posted by Mike Jacoubowsky

We're real live nut-cases here. We live, eat, breathe and sleep the details of the MP program and UA policies & standards. We're not normal, and many people dealing with us are going to have a tough time. We need to cut the other side some slack and consider things from their perspective.

Sure, every business has its share of bad apples, but there are a lot in the middle that could go either way, and how we deal with those folk may make a difference in what direction they go, not to mention how helpful they are to us.