Once a day in a pre-shift meeting, once a week in a automated lesson. The once a day items might not cover this, but the once a week ones do. Also various emails sent daily.

And even I, made a typo and put 120k EQM on a post a week ago vs 120 EQS. I knew the difference, but made a typo...the agent, may or may not have done the same thing...he/she may or may not have known the correct thing, but clearly said the incorrect thing.