Interesting thread... I would like to share a few incidents that made me a loyal Hyatt Customer.

ANDAZ WEHO
When it first opened I witnessed a bloody drunken fight in the Lobby. I was pretty shaken up and felt the hotel did a horrible job in guest safety. There was no security just these young inexperienced front desk clerks. I had spoken to the general manager the morning after, he told me to call him if there was anything the hotel could do for me. A few days later while checking out I asked to speak to the general manager again. I thought it would have been appropriate for them to refund that one night. The front desk manager call the general manager and he said he didn't remember talking to me

I just dropped the issue and put that hotel on my DO NOT STAY LIST. But...a month later while calling the Hyatt Diamond Line to request credit for a past stay, the agent noticed that I had stayed at the Andaz, he asked me how did I like the hotel. I told him the story, and he transferred me to Hyatt Customer Service. The customer service agent was appalled at the story and offered me 4 free nights at any Hyatt. All I was asking for was 1 night I was given 4

HYATT CAMBRIDGE
I was blocked in a Terrace Room overlooking Boston. When I arrived the room was given away. I told the front desk I was looking forward to that room, and after a horrible 12-hour flight from SF, I was disappointed, unhappy. I said at least the hotel could do was to send up a bottle of wine for my troubles. Well I was given 15,000 points, a free amenity, and a free dinner. We had lobster, and fine wine, total dinner bill was over $200 and on the house.

HYATT REGENCY SF
I had planned a 8 night stay to enjoy the new Regency Club. I had taken the bus, train, and muni to the hotel from Palo Alto. After that long 30 mile journey, 90 minutes on Bay Area transit I arrived to learn the Club was closed for all 8 nights. I spoke to the Room Executive Manager telling him I was looking forward to the club, and just traveled 90 minutes from Palo Alto on public transit!!! If I knew the club was closed I would have never came. He offered me $250 food and beverage credit for each day!

HYATT REGENCY SF
Last June 2010 the hotel had a walk out. Due to the inconvenience and hostile atmosphere my 2 nights were refunded.

HOTEL VICTOR
On one stay there was a party held at the pool, it went from 11:00 AM to 8:00 PM. The music was so loud it seemed as though the speakers were in my room. I complained to the front desk and all they said Miami Beach had no noise ordinance, sort of telling me if I did not like it to check out. I went back to my room called Hyatt Diamond Line. I told the agent my situation and I held up the phone so she could hear the music. She put me on hold and called the hotel. When she returned, she said the night was complimentary and she would place 18,000 points in my account. The Front Office Manager called me later and apologized for the Front Desk Clerks handling of the situation.

I would have to say these compensations make it hard for me to stay anywhere but a Hyatt. I've also learned when to complain, and how to in a polite but diplomatic way. Never yell, and treat the front desk and managers with respect, and they take good care of you.

I also wanted to add, that on average for the past 9 years I've stayed at Hyatt 50+ stays a year and have been a Gold Passport member since 1989. 99% of my stays are problem free. I also worked in hotels for 10 years, a few of them at Hyatt SFO. Rarely when something is not right I speak up. I have nothing but praise for Hyatt on they treat their elite and non-elite guest, which is why I am a loyal customer.