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Old Nov 27, 2010 | 4:09 am
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edi-traveller
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Originally Posted by Prospero

It is worth noting BAA's infrastructure projects at GLA and EDI, which ran concurrently with BAA's capital investment at LGW. As a regular user of EDI, BAA forever reminds us of the sums of money it is injecting into the airport but the user experience at EDI has not tangibly improved as a result. With some aspects it has actually deteriorated - the new security area is one example. During the summer, BAA at EDI has shown itself in a high profile manner the extent by which it overrules customer feedback.
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Agreed - the security at EDI used to be very efficient and quick. Since the "improvements" it is badly organised, slow and annoying. I'm convinced BAA made it worse so that they could sell "FastTrack".
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