Perhaps I was not clear in my question. The hotel staff told Swedy that the reason he was not upgraded was NOT that he was there on points. i.e. if he had been there on a paid stay he still would not have been upgraded. At least that is what swedy states in his post. So either swedy did not accurately state what the staff told him or the staff were in violation of RA T&C. I am well aware that each hotel can decide its own policy on upgrading award stays.