I don't understand why we can't retrieve our old e-mail from a back-up.

The ideal situation would have been to reinstate the system for a short while, such as a week or two, which would have allowed people to do what they need to do (such as save, print, forward, retrieve e-mail addresses which they need, etc.). Then you could've retired the system with your heads held up rather than walk away ashamed.

Sorry, but this is unnerving.

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