Here is the response I received from Sheraton Waikiki and I am quite annoyed as we have two rooms for 6 nights that will cost me $250 with nothing in return. I do not plan to rent a car (at least not one for each room), interned is free for plats and I use my cell phone to make calls. Items offered on "first come" basis suggest that I may not get them and I don't have kids who can take advantage of children menu.
Am I paying $40/day for 2 liters of water daily???
What should be my next step in escalating this?
Aloha,
Thank you for your email.
I do apologize however all guests are subject to our resort charge of $20.94 per day. Here are the list of amenities that are included in the resort charge:
The $20 daily resort charge ($20.94 with tax) covers the following benefits and amenities:
· High-speed internet access in guest room
· Self-parking for one (1) vehicle (add $8 for valet parking)
· Unlimited local and 1-800 telephone calls
· Up to 60 minutes of long distance and international telephone calls per day (cumulative both domestic and international phone calls per day, unable to carry over)
· 1 Liter of bottled water replenished daily (based on usage)
· Adult Pool Floats (orange bean bag adult pool floats on a first come basis)
· Fresh Fruit served twice daily by Pool Staff at the Infinity Pool
· Use of MP3 player featuring Hawaiian music, Portable DVD player with 8” screen, and selected newly-released Movies will be available at the pool on a first come basis.
· Fitness Classes
· Children 12 & under eat for free from Children’s Menu in Kai Market (breakfast/dinner) and RumFire (lunch/dinner). One paying adult for one child.
Please let us know if there is anything else we can assist you with.
Mahalo,
xxx xxx | Reservations Agent – Sheraton Waikiki