<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Michael at WebFlyer:
I have been working on the problem all day and all still seems to be very, very slow. I'm on a cable modem and everything seems slow on the web today so I'm not entirely sure that it's just our server.</font>
Michael, how about being a little more specific in future?
If you've checked the server logs (I assume the web server logs relevant performance and access statistics), you should have a very good idea of how heavily loaded it was at any time, how long requests were taking to be served, etc. If you've done traceroutes to the server, you must know where the delays are, if they are packet propagation delays rather than some fault with the server.
While the rest of HungryTraveler's response was a bit unnecessary, I must agree with this one: "Suggest you come up with better and more factual responses as to what is STILL wrong with Webflyer." Terms such as "seems to be" and "I'm not entirely sure" are the sort one expects from front-line ISP phone support people who don't know what they are talking about.