Slooooooooooooooooooooowwwwwwwwwwwwww !!!!!!!!!!!!!!!!!!!!!1

Why have a Technical Support Chat board if Randy's tech staff never has anyone monitoring this chat room?

All it takes is three minutes for one of Randy's tech people to open up, scan, and then type in: "Thank you for noticing this problem. We will look into AND GET BACK TO YOU!"

This is called real customer service, Randy.

After a couple of hours it would take about three minutes for that same tech to get on this chat board and say: "We do have a problem and we are fixing it now. Solution is estimated to take XX hours or XXXXXX"

This is not rocket science. This is what all our mothers taught us about being considerate and having good manners.

Randy, you are pissing off your best contributers by your tech staff's lack of a common courtesy.

I run an IT dept. If I did to my customers what Randy's tech staff is doing to his clients, I would be fired. That is the real world.
Is three minutes to much to ask for?