Originally Posted by
IC6A
It is shocking to learn that airline employee can say such a thing. When you face passengers, all passengers should be treated equally whether they are 2 minutes ahead of boarding cut-off time or 30 minutes ahead of cut-off time, as long as the real life situation may ensure everyone can travel to their final destination on time.
They are all being treated equally. If the passenger is on time then is allowed to check in/pass conformance/board. If the passenger is late , then is not
As long as the rule is followed consistently to all, then everyone is being treated equally
Originally Posted by IC6A
Rules and condition is important. But there is hard rules and soft rules. Airline employee should using their knowloedge and correct judgement to help passenger out of the inconvenience situation when soft rules allows.
Either something is a rule or it is not a rule.