It is shocking to learn that airline employee can say such a thing. When you face passengers, all passengers should be treated equally whether they are 2 minutes ahead of boarding cut-off time or 30 minutes ahead of cut-off time, as long as the real life situation may ensure everyone can travel to their final destination on time.

But your view correctly reflected today's broken Britain society. As long as I am not the victim, I do not care.

How sad it is.

Call me old fashioned, but I firmly believe in that employee should try their best to accommodate reasonable request, or provide courtesy when the situation arises. In this service spirit, AA is 500% times better than BA nowadays, is not ten times better.

I am truly disturbed by your NMB/INC attitude. It should not come from anyone in airline industry or hotel company. Rules and condition is important. But there is hard rules and soft rules. Airline employee should using their knowloedge and correct judgement to help passenger out of the inconvenience situation when soft rules allows.

It is really sad to see today's broken society is full of this Not My Business I Won't care b*llsh*t.