Originally Posted by
channa
Why should it not be happening? The CO agent followed policy based on the description of what happened. Customer was a 1K on a Y fare. CO Y, B, and M fares for 1Ks can be upgraded at any time manually by an agent (or online for that matter) if the appropriate bucket is available.
I wasn't aware that United people could receive instant upgrade on CO flights when booking YBM fares. I thought that was an unconfirmed rumor.
Why don't CO people have an equivalent upgrade path on UA flights?