Originally Posted by Roger Lococco

Epilogue. Hilton is covering the additional 1 million points required for the Ho'olei. ^

I received a call from a Manager at the Diamond Desk. He was clearly in full problem solving mode. Said he would fix this and let me know that when mistakes like this are made it is Hilton's ethic to remedy them.

He called back a few hours later and let me know I would be receiving certificates for the Ho'olei for 11 nights and that I would only be charged the 660k points referenced in the original call I had made.

Within 2 minutes, I received the requisite e-mails.

My wife and I are now set for Maui with 11 nights at the Ho'olei. I am beyond pleased and, as you would expect, another reason to remain loyal to the Hilton program.

Thank you to everyone who weighed in on this ... I greatly appreciate it.