Thank you Dan for your reply. I may also have been more acerbic than called for. My years of having customer support under my domain tends to make me pro-customer to an extreme degree. I did feel your comments to be anti-customer, but your subsequent comments have ameliorated that response.

Those of us w/ backgrounds in IT feel your pain. Truly. And the previous post of blairvanhorn's is correct: we weren't (in our mind) piling on - we were trying to give you the variety of conditions under which speed seemed problematic. Again, just our nature. NOT to say that we don't have members who are artists of sarcasm and self-perceived 'wit'... in that we feel your pain as well

I agree that it seems much improved this morning - whether serendipity or the fact that you guys are running faster in the hamster cage, the results are good.