svpii and Dan, Thanks for your well-reasoned posts.

If I can just add one more thing. Dan, you mentioned a couple of times above at your frustration at being "bombarded" with posts/messages about the slow-downs when they happen. I can totally understand that. I've worked on the support end of software products for many years and no matter what or how much you do, someone is still going to complain. But I think many of the "me too" posts to this thread (and others) are probably people just trying to give you some feedback, i.e. thinking it might help you more with the problem if you know that user A has it on a cable modem, user B on a T1, etc etc.

When you get a string of these types of comments while you're already under fire, I know that can feel like frontal attacks. Again, thanks to your and the team for all the work. Good luck on this one and have a great weekend (get outside!).

P.S. Seems to be working pretty well this morning.