The whole system is still running Slowwwwwwwwwww!!!

The AA board is dead.

It would take Randy's top tech just three minutes to get on this board and post a response. Nothing posted for nearly ELEVEN hours.

I thought Randy promised us better customer service and support, with the new software. I think Randy needs to ask for his money back from the vendor.

I manage software vendors and the IT operations for a midsize firm. I would be fired if I failed to respond to my user community.

Is it too hard to spend three minutes and draft a short note to the user community?

What am I missing here?