Originally Posted by Brituchenite

Thanks!

I did manage to call CS.

Part my fault, part theirs. I was under the impression that I had until Sep 30 to complete my 15 nights, but apparently, it was 180 days from the date of registration! Oops! T&C were a bit ambiguous, and my 15th stay was 3 days after my 180th day - aaaaagh!

But, Hyatt, as always, came through! The supervisor agreed that the wording was very ambiguous, and that because my account had always reflected Sep 30 as Tier expiration, he could understand why I was under the impression that I had until that date to get my 15 nights in (which I did).

He very kindly gave me the status until 2/2012. I was very appreciative.

I <heart> Hyatt. And, it's why I always look to them first for hotel bookings now whenever I need a hotel.