Dear Info Tech Traveler,

We're not customers. We don't pay a penny for these forums. (Hopefully most of us support Randy's operations in other ways.) He provides them, including all the hardware, software and support, as a free service.

Despite their occasional need to devote a bit of time to activities that bring in revenue, Randy's staff are more responsive than most other organizations I've dealt with. They're also unfailingly pleasant.

FlyerTalk recently switched to a new software release. This often introduces problems that can be devilishly hard to track down.

As an IT professional myself since the days of punched cards, I've learned three things:

1. A five-minute fix rarely is. When you try to do it in five minutes, you get it wrong.

2. One person's top priority may not be everyone else's.

3. Yelling at the folks who do the fixing rarely gets things fixed faster.