Hi --

Full disclosure: I work for Boingo Wireless. I wanted to make sure you had access to the information you requested:

1) We have extensive coverage in Europe. London = 1501 hotspots, Paris: 2851 hotspots, Madrid: 457 hotspots. You can search our location directory by city: http://boingo.jiwire.com/?lang=en

2) We have great coverage in the USA, including at airports, hotels, cafes and more. Again, check out our location directory.

3) We have great (free) software for helping you connect, including software for the iPhone (there's even a mapping function that helps you locate nearby hotspots). Download the app from iTunes. If you're connecting on just your iPhone, check out our Boingo Mobile plan for $7.95/month. It gives you up to 2000 minutes per month of access all over the world, no premium/roaming charges. Check out our different plan options here: http://www.boingo.com/what-is-boingo.php?lang=en.

4) Our Customer Care team is available 24/7 by phone and email: http://www.boingo.com/boingo-support.php?lang=en. We're also social media addicts, so you're bound to reach us on Twitter (www.twitter.com/boingo) or Facebook (www.facebook.com/boingo). Cancel anytime through those channels.

I'm happy to answer your questions. Please feel free to reach out at [email protected].

Cheers,
Baochi Nguyen
Boingo Wireless