http://www.kyletress.com/blog/view/c...ticket_counter

The only thing that could make this better would be is he was not an olympic hopeful, but rather a soldier!

For those of you that will say this is an isolated event from a one time, maybe, but it happened on the 'best airline'. We should all expect better.

Disclaimer: only a few people can verify this story, which I am not one.
I will say that as a EWR based FF this is what we experience, but maybe not to this scale (not meant to be a pun)!

COInsider, can you get the olympic hopeful back some of his money!