Hey guys,

I'm ready to choose between these two for an individual (not corporate) global mobile unlimited subscription, but can't seem to find a definitive thread or website that compares them. Would like to poll the FT community, any thoughts welcomed.

I'm interested in the following features, in order of importance:

(1) extensive yet reliable coverage in Europe, in both major and minor venues
(2) reliable coverage in USA, in major venues
(3) ease-of-use (i.e. wherever I am, software makes it easy to find the nearest hotspot)
(4) responsive, rigorous customer service (i.e. easy to cancel)

Does anybody have first-hand or second-hand info either way? Reliability and coverage are probably most important to me, and reliability isn't something I can easily verify from websites alone. Ease-of-use is important too. Both companies seem to offer similarly-priced annual plans. FWIW I am using an iPhone 3GS.

From what I've seen/heard, it appears I should sign up for iPass. Thoughts? Am I missing important criteria?

-cmhsieh54