Originally Posted by
Cathay Boy
Oh come on, this is lame. You pay for 5-star airline and you get put on another airline that's not 5-star then yes, you should be entitle to some compensation. This is like going to a 5-star restaurant to eat and paid $300 USD for their premium set meal, the kitchen's shut down, and the manager bough you bags of McDonalds instead and when you complain he replied: "you paid to be fed, and now you're fed." Lame.
Now, I don't think CX should give the OP the world, but a few thousand miles or a couple of those (useless) $100 vouchers to be use on in-flight purchases sounds fair.
If the OP paid for CX and got Easyjet, then I could go along with your comparison. But come on...VS is a top notch airline, granted it might not be completely up to CX class or the pax personally doesnt like it but he paid for a LHR-HKG flight, that is what he got and was only 40min delayed.
And as per the CoC, CX is allowed to transfer a pax to another airline.