Join Date: Jan 2005
Location: New York, NY
Programs: UA, AA, DL, Hertz, Avis, National, Hyatt, Hilton, SPG, Marriott
Posts: 10,114
Agents are able to see which customers have entered the PC and at what time, but this wass definitely an "extra mile" instance by the LAX PC staff, who happen to be among the best in the system.