<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by SquareDanceGuy:
Whenever an AA employee provides exceptional customer service, I take a blank sheet of paper from a small memo pad, write the letters "S O S" really big on the paper, and hand the paper to the employee. They know what it means, and they're usually quite appreciative. I wish AA would reinstate the SOS program.</font>
I think that's a great idea. But I also think it's also extraordinarily valuable to note their name, and then to send an e-mail via aa.com. AA does keep track of these things.