Last time I was at this property I was given upgraded to a (very nicely decorated suites) suite after asking for an upgrade. I was initially given a club room however when I asked if there was a suite available they said there would be one available in 2 hours after it had been cleaned. So I left my bags and went shopping. 2 hours later I had a nice suite waiting for me ^

This was my only stay as a plat so cannot comment on previous stays.