Call them up and remind them it says free:

www.hertz.com/goldfamily

"In addition to waiving the $60 membership fee, You’ll also enjoy:

•Automatic discounts on our Standard and Leisure Rates.


•No additional fees related to your age**. This is a fee that is usually applied to each rental day for renters ages 21-24 years-old.


•Speed and Expedited Service at over 40 of the world's busiest airports, there's no stopping at any counters. And at over 1,000 locations around the world, simply go to the specially designated Gold counter, show your driver's license and pick-up your keys.


•Provide your e-mail address too and you'll receive special savings opportunities especially for our Gold members.


*Age 21 - 24
** Waiver of age differential fee and reduced rental rates are only available on rentals using the Gold Family CDP Number. This CDP will automatically be included for new enrollees.

PLEASE NOTE: If you are logged into hertz.com and wish to enroll a child or immediate family member, you must first log-out and paste this URL address, www.hertz.com/goldfamily, into your web browser to gain access to the fee waived enrollment form."