Originally Posted by
spice
In Sydney, I am very annoyed
with the level of service I am getting as Platinum card holder.
No one is taking ownership & accountability to follow up and resolved customer issue professionally and efficiently.
I am one step away from taking my complain externally.
Just before I do that, your suggestions will be greatly appreciated.
Thanks
Yes, tried everything like calling, escalating and writing a letter to Amex.
Even have got several team leaders forwarding the complain to the appropriate department, and follow up for a day later, promising that the appropriate person will call me back... but it never happened!! This has been on going since late August...
Any suggestion on how to escalate further?
Thanks