Originally Posted by
Boggie Dog
It would seem that with nearly 100% of the people who fly not being any real threat TSA would strive to build cooperation instead of an us versus them situation as it now exist. The public is looking for ways to not cooperate with TSA and in my opinion for good reason.
TSA has done exactly opposite and seems hell bent on making the public distrust TSA completely. To what end?
They don't see it that way at all. They have been entrusted with protecting the flying public and they take that responsibility very very seriously. You can tell that by how they look down their nose at you, the glee in their eyes behind the stern face telling you to throw out your snacks & water. They are the original bullies. And God forbid you question them! Who are you to question them?!!?!
Here are just a few things TSA is counting on:
- Most pax will just walk away because it's not worth the time.
- Because the sheer nature of the business, ie the people who would lodge a complaint are presumably going through security because they are flying away from the city the checkpoint is located in, most people won't remember enough about the experience to lodge a complaint with names, dates, employee ID numbers, supervisor's names. And those are the only kind of complaints the TSA will take seriously, ones with enough information to move forward.
- The rest of the pax will have the sheep mentality, so TSA can make an example out of you. TSA gets their way by intimidation, the same way the 3 year old gets their way by screaming, crying & throwing themselves on the floor. It's easier to give in & give the 3 year old a sucker than it is to tell them, "I said no. Deal with it." And the TSA is counting on you wanting to make the problem (TSA) go away, at any cost.
- You don't want them to call your airline, do you?
- You don't want to miss your flight, do you? aka "DO YOU WANT TO FLY TODAY???!?!?!" screamed in the faces of countless pax, myself included.
- You won't want to make a scene. After all, just bend over, hand them the lube & do everything the not-so-nice TSA person asks you to do. And if you don't, well then you must not love America! You must not want the plane to be safe!
It's enough to make you want to drive across an ocean to get to Europe.
I have never managed an organization as large as TSA but it seems to me that John Pistole has only made the TSA job much harder if not impossible.
Is that the sign of superior leadership?
Comments?
Superior leadership means asking the people who do the actual job what they think of new procedures and have their best & brightest try them out before they are actually implemented. It means having a trial period where ANY needed changes can be made. It means admitting when you're wrong, and using your best assets: YOUR PEOPLE to tell you how the business should really be run.