Originally Posted by
Taiwaned
My cousin works at Disneyland, it was a requirement for her employment to pass an English proficiency test. She says all frontline staff must pass this test. They may be shy speaking it but for sure they can understand it.
Perhaps what you mean is that "for sure they can understand basic written English".
Pretty much every student in Japan is required to pass a series of English examinations and proficiency tests. Has been that way for many years.
If communicating in English is so important then take a notebook and pen and present your requests succinctly in clear, legible writing.