Originally Posted by
cakegirl
I have never heard back from the hotel. I wanted to give them an opportunity to rectify the situation, but they never did. It is the Roosevelt Hotel in New Orleans, part of the Waldorf Astoria group of Hilton.
Contact Corporate Hilton- a short letter with exactly the situation- not long, not using any inflammatory words (which you haven't-just a suggestion). Explain:
1. What happened (dates/etc)-focus on the real service failures. Include names where appropriate/applicable-particularly management.
2. What you did to attempt to fix it.
3. What you would like done to resolve this- and here be reasonable.
A few years ago a friend of mine had a similar problem with a different luxury hotel chain- the assistant to the President phoned back and resolved everything in a reasonable way that left everyone feeling better.