Originally Posted by
LHPII
..what is good ol'Lufthansa?!?....and LH schedule ex-SIN has been quite steady for years now, even improved by addition of MUC flight, so it should be still or even more convinient for you.
The MUC flight which LH just canceled away under my arse
. Thanks for reminding me of that ugly episode ... even though it's not your fault, I admit.
The "good ol'LH" is the pre-Mayerhuber carrier in my narrow view when LH was still special among the Euro carriers as in having relatively miserable hardware but a great FFP, excellent fares, and good schedules everywhere. Including to Oz when counting their spawn OS. But also via SQ and TG to which LH extended its elite bonus and most importantly, the booking guarantee in D for lowly SENs. That was an irresistible deal and I bought several dozens of these D returns. Perfect for a cheapo Biz traveler who would have been confined to Premium-Eco if it wasn't for LH ^. I gladly put up with their ancient stools and interiors.
All this is gone. And replaced by something which is - at least for me - not worth additional money. A questionable quality Business class (even though plenty good enough for anything I'd need) and an inconsistent and - on a large part of the fleet - very inferior coach product.
As LH keeps swapping me from the bearable 340s to totally unacceptable 747, I have to stop flying LH. That because the customer relations under the Wolf-Gang turned - in my experience - abysmal.
I get nothing but excuses (safety regulations, SQ/TG/NH/UA don't want us to do that, etc) outright lies (you chose to be rebooked, you already received compensation, your luggage is not a brand, etc), and plain refusal of transport (including an episode in ZRH where the cheeky little CSR insisted me getting an eticket stickered because "I made a day change" which of course was a lie in itself), lounge dragons who tried to send me to the non-op transfer desks in FRA and the likes.
I also per flight ratio have been disserviced much, much more often on LH than on any other carrier except for AC and LCCs. And customer service was consistently very bad in these case, consisting solely in fabricated stories in order not to have to give me a hotel voucher.
All this happened during many years of being a SEN. Then after being a 1K for 1.4 million miles on UA, I finally experienced a severe disruption of my travels on UA .... and it was a shock! UA actually voluntarily got me rebooked, reserved a very decent hotel, and most notably, endorsed me on the cheapo One World ticket I had from my destination. This was 3 years ago and induced my decision to pretty much write LH off other than burning off my SEN miles.
I somewhat agree to this, but fail to see what your problem with Mayrhuber is?!?
That he slaughtered M&M and introduced a culture of deception and dishonesty. His comments in the OP's reference are just a further illustration of this general pattern.
Weber was an excellent CEO, but Mayrhuber brought LH to absoultlely new heights and LH never invested in products as much as under Mayrhuber.
Sans the excellent part, I see your point. All of these new products, I don't use (mainly the FCLs, FCT) and the others LH keeps me from using. None of my 4 longhaul legs booked on 340 this year actually have happened.
such as.....?!? when you say something like that try to refer to my posts.
My job is closely associated with airline products on-board product developents, and as such i do fly quite extensivly on different carriers..
Fair enough.
I mainly refer to
thread 1120967 where you defend the lengthy conversion procedure chosen by LH as a law of nature and try to disperse
Rambuster's extensive insight into other carriers' operations as lack of knowledge. Post 68 is one of these examples.
Or say your
mislead reference to US Envoy class.