I just got the cookie cutter response as well. It's rather unfortunate as the tone seems very different than previous responses. I'm not a conspiracy theorist but the lack of personal response to the items I brought up as well as ignoring other comments causes me concern.

Hello C5Driver,

We’re always glad to hear from 1K members like you. Thanks for writing.

I'm sorry you're disappointed with how Regional Upgrades will be earned beginning in 2011. Prior to making any changes to our program, we look at how it will impact all of our members.

Today, in order to earn two (2) Regional Upgrades, you first need to be a 1K member and then fly 10,000 flight miles on United in a quarter. In 2011, you will automatically earn two (2) Regional Upgrades as soon as you reach 75,000 EQM or 90 EQS, and will earn two more at every 25,000 EQM or 30 EQS thereafter with unlimited earning potential.

In addition, now all EQM/EQS you earn (not just flight miles on United), will count towards earning Regional Upgrades.

Thanks for contacting us with your feedback on the Mileage Plus® program. We appreciate receiving customer comments, and regularly pass them along to our marketing department for inspiration. Your ideas and suggestions help us keep the program interesting and valuable.

We appreciate you taking the time to contact us.