You can do the same thing next time, just take a mini-camera and put your cellphone to dictophone mode, to record the conversation - it will be a big hit on youtube and perhaps a good pressure point like the guy whose bags were broken by UA and made a song about it.

But SK dragons can be crazy. I have just met CPH, OSL and ARN ones so far, but CPH has been unpleasant experience few times: once they did not also want to let me in when flying SK!! and having BD*G, saying something that it is for SK*G only! Other time the did not like that my boarding pass had been printed in previous airport.

I have also CO's flight to BRU ex EWR in January, I see how I can do at the SK EWR lounge then