Via the Washington
Post Federal Eye Blog. This may partly explain why TSA procedures vary so much from airport to airport.
U.S. Rep. Bennie G. Thompson released a DHS Inspector General's report on TSA's training program for screeners. The chart on page 27 is worth the price of admission: new hires get 80 hours of coursework and 60+ hours of on-the-job training. (Or about half the length of my long-ago Air Force basic training.) The report is here:
http://www.dhs.gov/xoig/assets/mgmtr...1-05_Oct10.pdf
What the IG found was, no surprise, disorganization. Some quick points:
- TSA established a training division in 2006, but it "did not assume leadership until 2009"
- There is no written procedure for updating training courses
- There are no measures of training program effectiveness
- During OJT, a new screener is most likely to have only one person monitoring him or her
- Employees often don't train on the equipment they will be using
- Some training computers are far from checkpoints, while others are located inside checkpoint areas, where trainees are surrounded by distractions
- Employees are not given adequate time to finish computer-based lessons, so they rush through them
No wonder that when encountering a TSO, YMMV.