FlyerTalk Forums - View Single Post - How do you claim your $100 if lounge is closed mid week and breakfast not provided

Nov 17, 2010 | 7:21 pm

#42

cova

Join Date: Oct 2003

Location: DCA

Programs: UA LT 1K, AA EXP, Marriott LT Titan, Avis PC, Hilton Gold

Posts: 9,920

Quote:

Originally Posted by GenevaFlyer

So this manager is clearly going to continue this line, and will only provide breakfast coupons when pressed, while the lounge is closed for a whole week. I will also feed this back to the elite desk for their further action.

I will call Marriott elite customer service. As I indicated there is a special process defined when the breakfast is not offered.

I take that to mean - the hotel must offer it as a benefit when you check in without you need to mention it. Same as for the Plat gift. If not offered you get the $100.