Join Date: May 2001
Location: Worcester, MA, USA
Programs: AA PLT, SPG Gold, Hyatt Platinum, HHonors, Marriott Silver
Posts: 547
It seems some people have finally been conditioned by the airlines to accept bad service without complaining and be thankful they got to fly!
Why wouldn't you complain if you feel something was not right? I think most of us here fly enough to know what issues are worth complaining about and not b****ing about the fact the snowstorm delayed our flight.
To carry out the original idea of the post, here goes:
Date: Nov 2002
AAdvantage Status: PLT
Fare class: Coach upgraded to Business with miles - LHR-BOS
What happened: In-seat Video System inoperable
Compensation: Return of 10K miles (of the 50K) used to upgrade each of us
Comments: I felt this was a fair request, as this is one of the reasons you "pay" to upgrade
Date: Mar 2003
AAdvantage Status: PLT
Fare class: Coach
What happened: Engine failure on takeoff
Compensation: 8K miles
Comments: I wrote to compliment the flight crew and gate staff on the way this was handled. Don't think the miles were in response as someone else on the flight also got them.