<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by hoya:
Out of curiosity, what email address & phone number do you use for complaints ? I mailed a letter a while ago with no response; I would like to follow up.
Thanks.
[This message has been edited by hoya (edited 04-17-2003).]</font>
For e-mail,go to AA.com,use the customer service link. The non toll free number is there also along with the hours available.The number is 817-967-2000,8AM-6PM,Central Time,M-F.
From personal experience,phone call is best approach,though waiting time can be long.Sending a letter seems to be the worst method unless directed to customer relations at DFW by name.