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Thread: How do you claim your $100 if lounge is closed mid week and breakfast not provided
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Old Nov 16, 2010 | 9:11 pm
  #35  
cova
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Join Date: Oct 2003
Location: DCA
Programs: UA LT 1K, AA EXP, Marriott LT Titan, Avis PC, Hilton Gold
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Originally Posted by socrates
If you run into a hotel which is failing to follow the policy I would recommend asking for the Manager On Duty, if that fails then I would recommend contacting customer service: Renaissance (800-462-1901 0700-2300 M-F 0800-2300 S-S) Marriott (800-535-4028 0700-2300 M-F 0800-2300 S-S)

The number my account shows for Platinum Customer Service is 1-800-321-7396. You need to enter your MR number, so you might get routed to regular customer service if you are not Plat.

When they answer the phone, they call you by name.
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