I just wanted to write to thank you for devaluing the MP program for me today. As I have flown enough miles to keep my 1K status for next year, I’ll try out competitor airlines for the rest of the year (go ahead… check it out… I am not booking on UA again this year). Now, don’t worry… me booking elsewhere for the next few weeks will only cost you a few hundred bucks. And if no other changes are made to MP then I’ll probably stay with UA, so tell the snot-nosed MBA that thought of the recent changes that he won this round. Because lucky for you frequent flier customers are sticky… but only to a point.

Now for the really, really simple part. The part that even the self-proclaimed geniuses now running MP can understand. If you take away E+ then I am gone. Goodbye. Adios.

I realize I’m small potatoes to you, as I only spend maybe $20k a year on your airline. But I wager there’s a lot of guys like me, and dumping E+ will chase many away. I think you’ll find that after awhile, losing $20k here and $20k there adds up. But hey, it’s your airline. Run your airline into the ground for all I care. Just don’t say I didn’t warn you.

Oh, and tell Smisek or whatever his name is that his customers are not stupid. He cut our program today and called it a “benefit”. Nice. Does he teach his children to lie with a smile too? Way to be a good dad.

Sincerely,
Awerdna2002

PS- I tried really hard to keep things civil here. Twice I wrote “you suck” and deleted it as I didn’t want you to think I was just some mile-happy ranting lunatic. But, and I am serious… take away E+ and the phrase “you suck” will seem like a compliment compared to what I will say about you.