Here is my email to 1K voice:
Today, I am a very unhappy 1K and MM. Without even opening the message, simply by reading the subject line, I knew it was going to be trouble.
"Benefits?" You gotta be kidding me! Where are the benefits for UA 1Ks? This is a significant devaluation for us! You are punishing us to give a more-decent status to CO OnePass members.
Instead of 8 CR-1s for flying 100K EQM, now we'll get 4 for the same amount of travel. True, we can earn "unlimited" CR-1s by flying more...so that means to get the 8 we've gotten up to now, I need to fly 150K EQM???? Where's the benefit to your frequent fliers? It's a benefit to United, considering how few members actually fly 150,000 miles! 1K's have the potential to lose up to 4 CR-1's per year, and we gain NOTHING. ABSOLUTELY NOTHING.
Allocation only when reaching the 75K threshold also stinks. Instead of earning my 2 CR1s in the first quarter and 2 more in the second quarter, and then my 5th and 6th in the third quarter, I (probably like most 1K members) will earn our first 2 CR1s in either in the 3rd or 4th quarter. "Benefit?" Where? When?
A new requirement to fly 120 segments to qualify for 1K vs 100 segments. How is this a "benefit" for your customers?
Let's be honest -- what's in it for us, your customers and your most frequent fliers? How dare your PR people call it an enhancement -- let's be honest: for most of us, it is a devaluation--the benefits are to be realized by United. I'm probably one of many 1KMMs who now seriously will look at the dAArkside.....and that's something I never thought I'd say.
United gets a major major thumbs down! And in the gift bag from United, Santa has brought us nothing but coal this year.
Shame on you! Shame on your PR staff for trying to conceal this disappointment as "benefits" and "rewards." But that's what you pay big bucks for, right?
Let's see if I get anything more than a form-letter as reply.
kevinsac