I witnessed an absolutely atrocious situation at YVR on Monday. All of these events occurred under the guidance of a supervisor who was involved very shortly after an announcement was made requesting volunteers to give up their confirmed seats.

At least 2 people were involuntarily bumbed - there may have been more but I know 2 were for sure because I spoke to them. There were at least 3 others who volunteered. The gate staff made only two announcements requesting volunteers in the 45 minutes preceding departure. The offer started at $300 MCO or $100 cash and DID NOT INCREASE. I was later told that AC did not engage in bidding wars. Is this AC policy? Has it changed since the merger? I do not recall ever having a situation where there weere not enough volunteers so I don't know if AC ever raises the amount before involuntarily denying boarding. What did CP do? It seems to me that AC has to do more in such a situation.

I know that most if not all US carriers did increase the initial amounts (at least prior to Sept. 11). In fact I heard that once $1500 USD in cash was offered by AA on a BOS-ORD flight. I recognize that overbooking is neccessary but there has to be a genuine effort to remedy a situation and I don't think $300 voucher is sufficient for what appears to be an intentional and flagrant breach of contract. In the USA I think the minimum for involuntary denied boarding is $400 USD (not sure if this is cash or voucher) and I think this is legislated.

If it is AC's policy to deal with these situations as occurred in YVR then legislation is in order as this is monopolistic behaviour and that appears to have no consequences.

To add insult to injury and to demonstrate a complete lack of judgment the volunteers were put in J on the next flight and the involuntary bumps were not given seats until just prior to departure and in Y (after getting all upset again when told they may not get on the next flight as they had no assigned seats).

I realize that this is one event and perhaps it was a lone event that was handled poorly and not in accordance with policy. I'm wondering if anyone is aware of an AC policy as to how these situations are to be dealt with.