I go out of my way and take two flights on most trips to stay on United.
I defend the industry, United, and run interference between crasy passengers and flight attendants, gate personal etc. I endure SFO delays and DEN also. I spend more time in the air and on the ground rather than go to Southwest, Alaska, or Delta. Last week I flew in and out of SFO 3 times in 3 days. Today I'm at 98.5 segments !!! and now it's going to be 120 !!!!!!.

Well Jeff I give, I will no longer accept this as the way to continue my company and leisure travel. I'll just sit in the back of Alaska and go direct to SEATTLE, sit in the back of Delta and go direct to SALT LAKE CITY, sit in the back of US AIR and go direct to PHOENIX, and YES !! go direct from ONTARIO to CHICAGO on &%#& SOUTHWEST !!!!!

This is NOT good customer service Mr. Smisek, and folks I'm afaid it's only the begining of the decline of both airlines. When you have something as great as Virgin America to compete with it won't be long before they have the rest of your routes. Good Luck Gentleman

FLY HIGH , SC