I travel to chicago many times and after sampling a few hotels, (FS, PH, Whitehall) I can easily say that the Ritz is my favorite. The service is impeccable the staff as attentive as you would want them to be and the rooms are great. I have befriended the director of rooms, Michael and he has gone out of his way to upgrade my family each and every time we stay there. In addition, on a recent biz trip to Seattle, he sent an email to the mgr there who promptly upgraded us to a giant suite. Service with a smile will always keep me coming back to the Ritz