FlyerTalk Forums - View Single Post - How do you claim your $100 if lounge is closed mid week and breakfast not provided
Old Nov 15, 2010 | 5:50 pm
  #15  
cova
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The hotel in question is the Fairview Park Marriott in Falls Church, VA - a Marriott owned hotel.

The hotel indicated the lounge was closed mid-week during the Thanksgiving week and that they did not provide any breakfast coupons. Hence the reason for the thread.

The question is how do you get the $100?

I called Marrriott Plat Customer Service. The procedure is that the hotel is supposed to offer you breakfast, mid-week, when the lounge is closed. You do not need to remind them. If the hotel does not offer, then you should go to the hotel manager and request the $100.

If the hotel does not comply with the $100, then you call Marriott Customer Service and they have a procedure to follow to get you your $100.

PERIOD..............
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