Flight/Origin-Destination: AC8994 - YUL - YQM
Date: Nov 14 2010
Cabin: Y
Status: SE

Pre departure
Was check in quick and efficient? Yes/OLCI
Did you use priority security (if eligible) and if so, was it quick and efficient? n/a - connecting
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes, all was fine.
Was priority boarding offered (if applicable to your status) and efficient? Yes, Yes
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - Y cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? N/A
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? N/A
How was the quality of the meal/Onboard cafe? N/A
Did the cabin crew offer water regularly throughout the flight? Yes.

Post departure
If you have checked baggage, did it arrive within reasonable period of time?
No. I had one of the 5 checked bags lost, it arrived at my house the next night.

Overall experience/any other comments
One comment on missing bag issue. I called the SE desk as I recalled one other time when my bags were lost I got reasonably good service. I found out later today after several calls that you need to call Baggage Services and ask for the SE/E #. I would have thought the SE desk would be able to refer me to that #, but the two people I spoke to knew nothing about the SE/E baggage services# at all.