Flight/Origin-Destination: AC414 - YYZ - YUL
Date: Nov 14 2010
Cabin: J
Status: SE

Pre departure
Was check in quick and efficient? Yes/OLCI
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes, it was both.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes, all was fine.
Was priority boarding offered (if applicable to your status) and efficient? Yes, Yes
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Yes, very.
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? N/A
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers distributed on the ground and it was a cheese plate, so no orders taken there.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 20 minutes (approx.)
How was the quality of all the meals? Good.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes.

Post departure
If you have checked baggage, did it arrive within reasonable period of time? Connecting

Overall experience/any other comments
Impressive crew - very efficient and highly professional. All was done very well. SD (Matthew, I believe) deserves cudos.